Terms of service

Last updated: October 1, 2026

1. About us and these terms

Welcome to Bumplush! Our online store is operated by Bumplush (“we”, “us” or “our”), based in Quebec, Canada. Our store runs on Shopify.

These Terms of service (“Terms”) apply when you visit our store or buy from us. When you place an order, you agree to these Terms and to our Shipping policy and Refund policy, which are part of these Terms. Our Privacy policy explains how we collect and use your personal information. Please read them carefully.

If you're a consumer, nothing in these Terms limits your rights under the law, including the Consumer Protection Act (Québec) and any mandatory consumer laws of the country where you live. If any part of these Terms conflicts with those rights, the law wins.

2. Who can buy

  • To place an order, you must have reached the age of majority where you live (18 in Quebec). Younger shoppers can use the store with a parent or guardian.
  • We sell and ship to customers in Canada, the United States, Switzerland, Norway, Iceland, Australia and New Zealand. We don't ship to any other country.
  • You agree to give us accurate and complete information when you order.

3. Your account

If you create an account with us:

  • Keep your login details private. Tell us right away if you think someone else has used your account.
  • Keep your account information accurate and up to date.
  • We may suspend or close an account that is used for fraud or seriously breaks these Terms.

4. Orders

  • Your order is placed, and our agreement is formed, when you complete checkout.
  • After you place an order, we'll email you an order confirmation with the details of your purchase. Please keep it for your records.
  • Please check the products, sizes, quantities and shipping address in your order before you complete checkout.
  • Occasionally we may have to cancel an order, for example if an item is unavailable or if we reasonably suspect fraud or unauthorized use of a payment method. If that happens, we'll let you know and refund the full amount you paid.
  • Need to change or cancel an order? Contact us through our contact page as soon as possible. We'll do our best to help before your order ships. Once it has shipped, our Refund policy applies, along with any cancellation rights you have under the law (see sections 8 and 18).

5. Prices and errors

  • Our prices are set in Canadian dollars (CAD) for Canada and in US dollars (USD) for the United States. In other countries, you'll see prices and shipping converted from CAD to your local currency (rounded) at checkout. Shoppers in Norway see prices and shipping in CAD. Converted amounts can vary slightly with exchange rates. Shipping rates and the $75.00 CAD free-shipping threshold are set in CAD and shown converted to your currency. Taxes are calculated at checkout. You'll see shipping costs at checkout before you pay.
  • Orders shipped outside Canada may be subject to import duties, customs fees and local taxes (such as VAT or GST) charged by the destination country. These charges aren't included in our prices unless they're shown at checkout, and they're your responsibility. The carrier may collect them on delivery.
  • We may change our prices or products from time to time. Changes never affect orders that have already been placed.
  • We work hard to keep prices and product information accurate. We will never charge you more than the price shown when you placed your order.
  • If we find an error in a product description that affects your order, we'll contact you, and you can choose to cancel for a full refund.

6. Payment

  • Payments are handled through Shopify's secure checkout and its payment providers. You'll see the payment methods we accept at checkout.
  • We don't store your full card details.
  • When you place an order, you confirm that you're allowed to use the payment method you provide.

7. Promotions, including Buy 2 + Get 1 FREE

  • Buy 2 + Get 1 FREE: add 3 Turtle Bum Protection units to your cart and the discount is applied automatically at checkout, so you get 3 units for the price of 2. If the units have different prices, the lowest-priced one is free.
  • Standard shipping is free on orders of $75.00 CAD or more, based on the order total after discounts, before taxes and shipping. This applies in every country we ship to.
  • If you return part of a Buy 2 + Get 1 FREE order, your refund is the amount you actually paid for the returned item(s), as explained in our Refund policy.
  • We may change or end a promotion at any time. This won't affect orders already placed.

October 2026 free shipping: standard shipping is free on all orders placed until October 31, 2026 at 11:59 pm Eastern Time, in every country we ship to. Optional Shipping Protection is described in our Shipping policy.

8. Shipping and risk of loss

  • We ship to the countries listed in section 2. Our Shipping policy lists rates, processing times and delivery estimates.
  • Orders are fulfilled by our fulfillment partner and may ship from a different location than our business. Every order is tracked, and we'll email you a tracking link when it ships.
  • Your order is our responsibility until it's delivered to the shipping address you gave us. The risk of loss or damage passes to you on delivery.
  • If you refuse to pay import charges and your parcel is returned to us, we'll refund your order minus the original shipping cost and any return or handling charges we're billed. This is separate from our 30-day money-back guarantee. If you've told us you're cancelling under a legal right of withdrawal (see section 18), those rules apply instead. Our Shipping policy and Refund policy have the details.
  • If you're a Quebec consumer, the Consumer Protection Act (Québec) may let you cancel your order if it isn't delivered within 30 days of the delivery date given, or within 30 days of your order if no date was given.

9. Returns and refunds

Every order comes with our 30-day money-back guarantee, counted from the delivery date. Contact us within 30 days of delivery and we'll make it right with a refund. You can also exchange between Kid and Adult sizes within 30 days of delivery, subject to availability. Return shipping is at your cost, and original shipping fees aren't refunded, unless your item arrived damaged, defective or wrong. Our Refund policy has all the details. This guarantee is in addition to the legal warranties you have under the law.

If you live outside Canada, the same 30-day guarantee applies. Contact us first for return instructions, because our return address may be outside your country. Return shipping is at your cost unless your item arrived damaged, defective or wrong, and you're responsible for any duties charged on your return shipment, unless the law where you live says a damaged, defective or wrong item must be put right at no cost to you. Refunds go to your original payment method in the currency you paid, and the final amount can differ slightly because of exchange rates or card fees outside our control. You may also have extra legal rights where you live, such as the 14-day right of withdrawal in Norway and Iceland, where the original standard shipping cost is also refunded (see section 18).

10. Product use and safety

Turtle Bum Protection is plush, turtle-shaped comfort padding that you wear with an adjustable waist strap while skiing or snowboarding. Please keep in mind:

  • Despite the word “Protection” in its name, it is comfort padding, not safety or protective equipment.
  • It does not prevent injury, and it does not replace a helmet or any other protective gear.
  • Always wear the right protective equipment, follow the rules of the ski area, and ski or ride within your ability.
  • Choose the right size (Kid or Adult) and adjust the waist strap for a secure, comfortable fit before each use. Parents and guardians should check the fit on children before each use.
  • Stop using the product if it gets damaged.
  • Care: spot clean.

11. Intellectual property

The Bumplush name and logo, and the photos, videos, text and other content on our store, belong to us or our licensors and are protected by law. Please don't copy, reproduce or use them for commercial purposes without our written permission.

12. Reviews and other content you share

  • If you send us or post a review, photo, video, comment or other content (“your content”), you confirm that you have the right to share it, that it reflects your honest experience, and that it doesn't break any law or anyone else's rights.
  • You keep ownership of your content. You give us a non-exclusive, royalty-free, worldwide permission to use, display, reproduce and share it for our store and marketing, including on social media. We may make small edits, such as cropping or formatting, without changing its meaning.
  • We may decline or remove content that is unlawful, offensive, misleading or unrelated to our products.
  • Please don't include other people's personal information in your content, and don't share photos or videos of other people (especially children) without their permission, or a parent's or guardian's permission for a child.

13. Prohibited uses

When you use our store, you agree not to:

  • break any law or commit fraud;
  • order with a payment method you aren't allowed to use;
  • hack, disrupt or interfere with the store or its security;
  • upload viruses or other harmful code;
  • use automated tools to scrape or collect content or data from the store without our permission;
  • pretend to be someone else or give false information;
  • harass, abuse or harm others.

14. Third-party links and services

Our store may link to websites run by other companies. We don't control those websites and aren't responsible for their content or practices. The services we use to run the store, such as Shopify, payment providers, our fulfillment partner and shipping carriers, have their own terms and privacy policies. None of this changes our responsibility to you for your order.

15. Limitation of liability

If you're a consumer in Quebec, the limits in this section do not apply to you. The Consumer Protection Act (Québec) does not allow them. If you're a consumer elsewhere in Canada or in another country, they apply only as far as the law of your province, territory or country allows. They never exclude or limit any liability that the law says can't be excluded or limited, including under the Consumer Protection Act (Québec), the Civil Code of Québec and the consumer laws of the country where you live (such as the Australian Consumer Law). They never apply to our liability for bodily or moral injury, or for intentional or gross fault. You keep all your legal rights, including the legal warranties provided by law.

Subject to the above, and to the extent permitted by applicable law:

  • we are not liable for indirect, incidental or consequential losses, such as lost profits or lost data, that come from your use of the store or our products; and
  • our total liability for any claim related to an order is limited to the amount you paid for that order.

16. Indemnity (business customers only)

This section does not apply to consumers. If you use our store or buy from us for business purposes, you agree to indemnify Bumplush against claims, losses and costs (including reasonable legal fees) that result from your breach of these Terms or your misuse of the store or our products.

17. Changes to these terms

We may update these Terms from time to time and will post the updated version on this page. Changes apply only to orders placed after we post them. Each order is governed by the Terms in effect when you placed it.

18. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. If you live elsewhere in Canada, you also keep any consumer protections that the law of your home province or territory says can't be taken away.

If you live outside Canada, you also keep any mandatory consumer rights that the law of your country of residence gives you, for example under Norwegian, Icelandic, Swiss, Australian or New Zealand consumer law. Choosing Quebec law doesn't take those rights away. In particular:

  • If you live in Norway or Iceland, you keep your statutory right to withdraw from (cancel) an online purchase within 14 days of delivery. This is in addition to our 30-day money-back guarantee. If you cancel this way, we refund the original standard shipping cost as well, and you pay the direct cost of returning the item. Our Refund policy explains how it works.
  • If you live in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes them.

Nothing in these Terms limits your right to go to the courts available to you under applicable law, including small claims court.

19. General

If any part of these Terms is found invalid or unenforceable, the rest of the Terms stay in effect. If we don't enforce a part of these Terms right away, we can still enforce it later.

20. Contact us

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